Frequently Asked Questions

A service call includes a full inspection of the gate: hinges, frame, opener, safety sensors, keypad, and the track if it's a sliding gate. We'll identify what failed and why, then give you a written price for the repair. The price you approve is the price you pay, with no surprises on the bill. After the repair we test the gate through full open-and-close cycles and adjust the force and limits so it runs like it should.

Most repairs are completed in one visit, usually within an hour or two. A hinge replacement or limit adjustment is often done in under an hour. Opener replacement takes longer because the motor, arm, and safety edges all need to be set and tested. If we need a non-stock part, we'll tell you the timeline before you commit to anything, so you're never left waiting without knowing why.

Yes. We work on swing gates, sliding gates, cantilever gates, and overhead-style driveway gates. We repair steel, wrought iron, aluminum, and wood-and-steel combinations. Whether your gate is 8 feet or 24 feet, manual or automated, the troubleshooting process starts the same way: we look at how the metal is hung and how the motor is set, then correct what's off.

Yes, a sliding gate that's jumped or bound off its track is one of the most common repairs we handle in Duncanville. It's usually caused by a worn roller, a bent track section, or debris packed into the track channel. We reset the gate, replace the failed roller or guide, and realign the drive so it runs straight again. Leaving a gate off its track damages the opener if it keeps trying to cycle, so it's worth a call sooner rather than later.

We serve Duncanville and the surrounding communities, including Grand Prairie, Cedar Hill, DeSoto, Glenn Heights, Lancaster, Ovilla, Wilmer, Oak Cliff, Oak Leaf, Red Oak, and Arlington. Our team knows the gates in this part of Texas, from the older steel driveway gates in established neighborhoods to the modern automated systems in newer developments.

Yes. Impact damage and storm damage are common in Duncanville, where high winds can throw gates against their stops or cars misjudge a driveway. We straighten or replace bent frame sections, reweld separated joints, and realign the hinges and opener. We'll assess whether the gate's structure is still sound or whether insurance should consider a replacement, and we'll give you an honest written estimate either way.

We repair and install LiftMaster, FAAC, BFT, and Linear openers, along with most other major brands. LiftMaster is the one we see most often on Duncanville driveway gates, and we stock common parts for it. If your opener is older or a brand we don't carry parts for, we'll source the correct replacement and give you the timeline up front. You don't need to know your opener's model number; we'll read it off the unit when we arrive.

We do both. If your old opener has failed and the gate itself is still in good shape, we can install a new LiftMaster, FAAC, BFT, or Linear opener matched to the gate's weight and cycle duty. If you're starting from a manual gate and want automation, we'll measure the gate, check the hinge and post condition, and quote the full installation including the operator, safety sensors, and control hardware. Every installation comes with a written quote before work begins.

Yes. Keypads, remotes, and receiver boards are some of the most common parts we replace. If your keypad works sometimes but not others, it may be the wiring to the keypad rather than the keypad itself. If your remote works up close but not from the street, the receiver or antenna is the usual culprit. We carry replacement keypads and remotes for LiftMaster and other common brands, and we'll program and test everything before we leave.

The most common causes in Duncanville are a failed capacitor or control board, a burned-out motor, a limit switch out of adjustment, or a safety sensor that's blocked or misaligned. Power surges are a frequent culprit here, and older openers without surge protection are especially vulnerable. A gate that's binding because of a worn hinge will also trip the opener's force sensor and stop mid-cycle. We diagnose the actual fault before recommending a repair, so you don't pay for parts you don't need.

Every pro working under our name is required to hold the license and insurance their state requires, and we carry liability coverage for the work we do on your property. Victor Salinas, who leads our local team, takes that requirement seriously. When you hire us, you're hiring a company that's set up to be in Duncanville for the long haul, not a pickup truck that might be gone next spring. Ask us for specifics and we'll provide them.

The team that works in Duncanville is local and trained under Ironworks Gate Co. standards, which follow our K.E.Y.S. code: Krafted right, Every time, Your home first, and Standing behind it. What matters to you is that the person at your gate knows the equipment, works carefully, and is accountable to a company with a written guarantee. We'll be there when we say, and the work is done right.

Yes. We repair gates for homeowners associations, apartment communities, and commercial properties in Duncanville and the surrounding cities. Common projects include automated entry gates that cycle hundreds of times a day, pedestrian gates with access control, and gate keypads that need reprogramming when a tenant turns over. These gates see heavier use than residential units, so we pay close attention to hinge wear, track alignment, and duty-cycle ratings when we work on them.

Yes. A gate stuck open is a safety concern and we treat it as a priority. We're open Monday through Friday from 7:00 AM to 8:00 PM, and Saturday and Sunday from 7:30 AM to 7:00 PM. Call us at (903) 532-2236 during those hours and we'll arrange to get your gate closing again. If the gate is wide open, we'll walk you through what you can safely do to secure your property until we arrive.

First, check your keypad and remote batteries, then check whether the opener has power. Many Duncanville gates have a manual release lever, usually located near the motor. If the gate still won't move, the problem could be a failed motor, a blown control board, or a binding hinge. Don't force a heavy gate open by hand; you can strain the opener arm or damage the hinge posts. Call (903) 532-2236 and we'll diagnose it.

It depends on what's broken. Replacing remote batteries or clearing debris from a track is fine. But gate springs, heavy sliding panels, and opener arms all hold stored energy, and a gate that falls or swings unexpectedly can cause serious injury. We recommend a trained professional for anything involving tension springs, motor replacement, or hinge work on a heavy gate. The cost of a service call is cheap insurance compared to a trip to the emergency room.

We offer the Keystone Standard, applied to gates: 90 days, in writing, no arguing. If something we fixed isn't right within 90 days, we come back and make it right at no cost. That's the promise behind every job we do in Duncanville. It's the same standard our parent brand has applied across the country, and it means you don't have to wonder whether the repair will hold. If it doesn't, we'll be back.

Call us anyway. Some failures are clearly unrelated to our previous work, and others are wear-and-tear on a gate that was already old. We'll tell you honestly which it is and give you a fair price on whatever needs attention. Our goal is a gate you never have to think about again, so we'd rather hear from you at month four than have you live with a gate that's acting up.

Written by Victor Salinas, Owner at Ironworks Gate Co., serving Duncanville since 2013.